About Heritage Irrigation
Heritage Irrigation is family-owned and operated right here in Glen Allen, VA. Since we began in the irrigation business in 2001, we’ve treated every customer like they were a part of our family. Other companies may offer similar services, but our services are the best, and come with a personal touch.
With over 4,000 customers in the greater Richmond area, we can handle your irrigation needs. Whether it is an annual service like a winterization, backflow preventer test or extensive rebuilding of your system, Heritage Irrigation is here to help.
Scheduling of Service Calls
Scheduling service trips is not an easy job. We will always handle an emergency situation with rushing water first. Water is a precious resource and we all don’t like seeing water just running down the street. Most service calls are handled within 72 hours. We also try to route our service calls in the most efficient manner possible. This helps to keep our costs down and your service charges lower.
Certain service calls require that we notify Miss Utility. If you feel that there will be digging involved to make a repair or move heads, for example, let us know when making the appointment so we can have the utilities marked before we come out. It speeds up the process.
We begin to schedule Spring Start Ups in February and Winterization scheduling begins the week after Labor Day. Please contact our office early to schedule yours.
When calling our office, we try our best to answer every call. However, if you do receive voice mail, please leave us a message and we will call you back promptly. Any message left before 4 PM will be returned that day. Messages received after 4 PM will be returned the next business day. We look forward to working with you and we promise to do all we can to make your service experience a pleasant one.
We know that some customers get busy and sometimes forget they had a service scheduled, so at Heritage Irrigation, we send an email reminder along with a reminder phone call the evening before.